Shipping and Return Policy

We hold ourselves to the highest of standards regarding your satisfaction. If you are unsatisfied with your product, we have a 30-day money-back guarantee!

If you would like to request a refund or an exchange for your product, please contact us ask@kangarooshirts.com

Please make sure to have your order number and the reason for your refund or exchange ready. 

Once we receive your package or tracking number, we will reach out to you to confirm your refund or exchange. We will do our absolute best to ensure you are satisfied with your order and service.

Order Changes & Cancellations: In an effort to get you your product as soon as possible, orders are processed for fulfillment immediately after they are placed. Order cancellation or change requests must be made within 30 minutes after the order is placed; otherwise, the order will be shipped. We cannot make changes to orders that are placed on weekends. If your order has shipped and you would still like to exchange or return your item, a $5.99 per order will be charged for return shipping and processing.

 

Shipping Process:

Orders are processed and picked up from our warehouse Monday through Friday before it is transferred to the local mail carrier for final delivery. Orders are typically processed within 1-2 business days. This will generally be delivered within 2-5 business days after the product is received by the carrier, not including Saturday, Sundays or holidays.

While we will do our best to help you locate your order once it has left our facility, carrier delays are out of our control.

We offer several shipping options to deliver orders as quickly and cost-effectively as possible. Shipping costs are calculated at checkout based on delivery speed and distance.